When a customer raises a dispute to his/her issuing bank, the issuing bank refer the same to a third party known as CBK1or chargeback alert. It is a service which helps us to prevent a merchant from unknown chargeback.
When a transaction is CBK1 it means that your customer has raise a dispute against the services provided to him/her and want money back. We’ll refund the money at earliest if we see any of CBK1 transaction.
If the transaction status is showing another card payment failed this means the bank has sent a ‘Do Not Honour’ response to transfer wise. It’s usually happen when a customer tries to make an overseas payment. This transaction can be retrieve if a customer calls his/her bank for payment authorization.
The check shows a transaction is complete when it was printed from our(DusPay) end but when a completed transaction is returned when it was completed earlier mean the check has been returned by bank due to any of the reason like Insufficient or unavailable funds, Stop payment, closed account, questionable or missing signature etc..
When the check returned by Closed Account, this means the account holder’s bank account that was associated with that check is closed. No closed account or account closed items can be redeposited.
When a check is returned by Warrantee Breach it means violation of agreement between a seller and a buyer as to the condition, content, quality or title of the item sold.
No you cannot download your previous report. Merchant report is generated on weekly basis, we advise you to download your report from your portal on respective day.
Chargeback ratio is calculated as the total number of Return/Chargeback upon the total number of transactions.
When payment is showing pending it means the payment has not been processed yet by the processor.
When the check is return by stop payment it means the customer has ordered his/her bank not to pay a check written on their account.
When the check return by NSF it means that the checking account does not have the enough money to cover the transaction.
When check is returned by Not Authorized,it means that the transaction is unauthorized. The transaction is made without the customer permission or authorization.
Check return by refer to maker means you should contact the person that wrote the check to find out why the item was returned. If the maker does not know why the item was returned , the maker should contact their own bank for the reason.
When the transaction is returned it means the check has been returned by the bank due to insufficient or unavailable funds, Stop payment, closed account, questionable or missing signature, etc..
When a transaction is returned as UTLA it means the bank is unable to find account number in its records due to invalid banking details.