FAQ

July 17, 2016

FAQ

 

WHICH CURRENCIES DOES DUSPAY SUPPORT?

DusPay  supports many different currencies both for making charges and for transferring to your associated bank accounts. Its depends upon business is based at which location.

Charge Currencies

You can accept payments in your country’s supported currencies from any credit or debit card—no matter where your customer belongs to—though customers in other countries may be charged additional fees by their bank.

There are two types of fees that a customer might see when making charges with an unsupported currency or from a different country than where your business is based.

Bank Conversion Fees

If DusPay doesn’t support your customer’s currency, then their charge will be converted into your default currency by their bank and their bank will add an additional fee that the customer pays to their bank.

Foreign Transaction Fees

If your business is based in a different country than your customer’s bank they may receive additional fees. This is up to your customer’s bank, so the exact behavior might vary.

How EASY IS IT TO USE?

We adopt a 3 step payment system for your customers to checkout successfully in order for you to have a better online sales conversion rate. Our Merchant Centre is also catered to assist you to start transacting fast with a state of the art user interface

IS THERE ANY SIGN-UP FEE?

Signing up with us is free and we don’t charge you any setup fee, monthly fee or annual fee.

IS DUSPAY.COM OPEN TO ALL COUNTRIES TO SIGN UP?

We accept all countries as long as you are a legitimate business and you are approved by our risk assessment team.

HOW DO I SIGN UP?

All you need to do is to fill up our sign up form and upload all your business documents required and you would be notified by our risk assessment for review.

 

HOW DO I CONTACT DUSPAY?

If you do not find the information you need in our FAQ,send us a mail to Support@duspay.com and we will get back to you within 48 hours.

WHEN I CAN START ACCEPTING PAYMENT AFTER SIGNING UP?

Once your account is approved, you can start collecting credit card payment instantly.

WHAT IS DUSPAY POS TERMINAL?

A point-of-sale (POS) terminal is a computerized replacement for a cash register. Much more complex than the cash registers of even just a few years ago, the POS system can include the ability to record and track customer orders, process credit and debit cards, connect to other systems in a network, and manage inventory. Generally, a POS terminal has as its core a personal computer, which is provided with application-specific programs and I/O devices for the particular environment in which it will serve. A POS system for a restaurant, for example, is likely to have all menu items stored in a database that can be queried for information in a number of ways. POS terminals are used in most industries that have a point of sale such as a service desk, including restaurants, lodging, entertainment, and museums. Increasingly, POS terminals are also Web-enabled, which makes remote training and operation possible, as well as inventory tracking across geographically dispersed locations.

WHAT IS THE FUNCTIONS OF THE BARCODE IN DUSPAY POS SYSTEM?

A barcode is an optical machine-readable representation of data relating to the object to which it is attached. Originally barcodes systematically represented data by varying the widths and spacings of parallel lines, and may be referred to as linear or one-dimensional (1D). Later they evolved into rectangles, dots, hexagons and other geometric patterns in two dimensions (2D). Although 2D systems use a variety of symbols, they are generally referred to as barcodes as well. Barcodes originally were scanned by special optical scanners called barcode readers. Later, scanners and interpretive software became available on devices including desktop printers and smartphones.

CAN I BE DUSPAY PARTNER?

Yes, we do welcome partners and referral. Do contact us or send us a ticket for further Information

ARE YOU INTEGRATED TO A SHOPPING CART?

Yes we are, all you need to do is to download our plugin or create a product in your merchant centre and you would be able to integrate our payment gateway to any shopping carts.

WHAT IS A MERCHANT AGRREMENT?

A merchant agreement is a legally binded contract that needs to be signed and agreed by you prior to have duspay as your payment processor.

WHAT IS CHARGE BACK?

A chargeback occurs when a customer disputes a transaction with their banks for an unauthorised use of a credit card charged.

IF I DO NOT HAVE A WEBSITE, CAN I STILL USE DUSPAY AS MY ONLINE PAYMENT GATEWAYS?

No you cant, we would need a website to validate your products that you sell to ensure that we abide to the anti-money laundering act.

AFTER I SUBMIT THE WITHDRAWAL ASSESSMENT , HOW LONG IS THE APPROVAL PROCESS?

It will normally take 48 hours however it might take longer if you did not furnish us with the proper documents or more documents is needed to verify your account.

HOW WILL I GET PAID?

You will be paid straight to your bank account

DO YOU HAVE ANY HOLDBACK FEES?

Yes, We would normally hold 10-20% from your monthly sales as a collateral to safeguard any chargeback or disputes occurrence.

WHEN WILL I GET PAID?

You will receive an automated monthly withdrawal on a monthly basis. However if your business is considered high risk, we might need to hold your 1st payment for a period of 60 days before your 1st payout is made.

WHY IS MY ACCOUNT SUSPENDED?

Your account will be suspended or even terminated if there are too many occurrence of disputes, chargeback or refunds. We follow very strictly policy on regards to disputes and chargebacks and strongly do not condone to acts of fraud.